Domain licences and billing

Changing managed domains

Annual cover is pooled, so removing a domain makes room for another without assigning a particular licence. A monthly extra already counted in this billing month's peak remains due unless later annual cover offsets it.

An account administrator can remove a domain in the Emailmetry portal, or you can ask support to remove it. Before it is removed, replace its Emailmetry reference at your DNS provider with the SPF record you want to use. The last published record keeps resolving but is no longer updated.

Changing your cover

An account administrator can change or cancel annual renewal in the Emailmetry portal. If you cannot access the portal, email support@emailmetry.com. Paid annual cover remains available until the end of its 12-month term and can cover any eligible managed base domain in your pool.

Ending renewal does not stop Emailmetry managing your domains. After the paid term ends, domains beyond your remaining cover become monthly extras until they are removed or disconnected.

Removing a domain does not cancel annual cover, and pausing updates does not stop a domain counting. Monthly extras already counted in the current billing month's peak remain payable unless annual cover added that month offsets them.